Defective goods or services
We examine purchase records, service conditions and the trader’s obligations in relation to the problem reported.
Consumer rights lawyer in Chișinău
Consumer complaints, defective goods and services, unfair terms and disputes in Moldova. Advice is based on the documents and circumstances.
Request a consultation ↗Complaints, guarantees and unfair contract terms
Before filing an application or challenge, we review the facts, records and relevant time limits. Advice is tailored to the case; a complete assessment requires examining the documents.
Unfair terms
Review of payment terms, penalties and restrictions on consumer rights in the context of the agreement.
Complaints and reports
Preparation of complaints to traders or competent institutions according to the legal relationship.
Refunds and compensation
Assessment of available remedies where a consumer has suffered loss or a service was not properly performed.
How we prepare your case
We check the transaction documents, the trader’s obligations, previous complaints and evidence of non-conformity.
01
Document review
We identify the facts, relevant rights and existing records.
02
Strategy
We assess options, time limits, costs and risks.
03
Representation
We prepare the steps agreed in the legal assistance contract.
Documents to prepare
- Receipt, invoice or contract
- Guarantee certificate and terms of sale
- Complaints and the trader’s replies
- Photographs and other evidence of the defect or loss
This list is indicative. Agree a secure communication channel before sharing confidential case documents.
Frequently asked questions
Can I request a refund?
It depends on the goods or service, the non-conformity and applicable legal conditions.
Must I complain to the trader first?
A written complaint is useful or necessary in many situations. We check the applicable procedure.
What if the complaint is rejected?
We examine the reasons and available administrative or judicial remedies.