Passenger rights
Government Decision No. 836/2012 governs compensation and assistance for denied boarding, cancellation and long delay. The precise rules depend on the flight and circumstances.
Aviation disputes lawyer in Moldova
Legal assistance for delayed or cancelled flights, denied boarding, lost or damaged baggage and passenger compensation claims.
Request a consultation ↗Evidence and complaint
Keep the booking, boarding pass, carrier notices, expense receipts, photographs and the complaint sent to the airline.
Resolution options
We review the airline response, a complaint to the Civil Aviation Authority and, where appropriate, a court claim. Compensation cannot be promised without reviewing the facts.
Practical points for your situation
Start with the flight and operating carrier
Provide the airports, travel date, flight number and the airline that actually operated the service. For connections, explain whether the segments were purchased together or separately. These details help establish the applicable rules and the proper recipient of a claim.
Refund, expenses and compensation
The ticket price, additional expenses and any compensation require separate assessment. A delay does not automatically create identical rights in every case. Its duration, stated cause, alternatives offered and the passenger’s choice matter. Keep rerouting offers and documents concerning acceptance of a voucher.
Evidence that can make a difference
Prepare a timeline of scheduled and actual times, notifications and staff responses. Keep receipts for transport, meals or accommodation and explain their connection to the disruption. Estimated expenses should not be presented as amounts actually incurred.
Delayed, damaged or missing baggage
Provide baggage tags, the airport report, photographs and tracing correspondence. Describe the damage and affected belongings separately. Baggage rules and notification requirements must be checked independently from those governing flight cancellation or delay.
Making a claim and reviewing the response
A useful claim identifies the booking, incident, requested remedy and supporting documents; retain proof of submission. The response can then be assessed for escalation to the competent authority or court. An international flight does not mean that every EU passenger rule automatically applies.
Preparing for the first discussion
When arranging an appointment, briefly describe the issue, intended result and any approaching deadline. Prepare a timeline and a list of available and missing documents. Send sensitive records only after agreeing a communication channel. The consultation should clarify options, risks and steps requiring further evidence. Document preparation, representation and related expenses depend on the agreed scope of engagement; making an appointment should not be assumed to include all these services.